Technology Help Desk Assistant

Darien CT

13 June, 2022

7:05 PM

Description

Darien Library seeks a friendly, energetic individual with a genuine passion for helping others utilize technology. The Technology Help Desk Assistant works with patrons 1-on-1 to answer basic hardware and software questions, assist with the use of the Library’s technology, and provide a warm, welcoming environment for community members who are utilizing the Library’s spaces. The successful candidate will join a first-class team of professionals, and provide top-notch customer service and technology support to Library users. Main Duties & Responsibilities Provide exceptional customer service while staffing the Technology Help Desk on the Second Level.Assist patrons’ use of the library's computers, network, and digital services.Answer questions about software and computing platforms in a professional and courteous manner, utilizing a variety of manuals and online resources as needed.Use Freshdesk (ticket system) and Polaris (Integrated Library System) to communicate with patrons, complete requested print jobs, and properly process the Library’s circulating technology.Set up and take down audiovisual equipment for events occurring during scheduled shifts.Other duties as assigned. Qualifications Excellent customer service and instructional skills.Demonstrated ability to communicate complex, technical concepts in simple, easy-to-understand language, and be able to help users with a variety of computing needs, from very basic to advanced.The candidate must also be familiar with industry-standard operating systems and software products (e.g. Microsoft Office Suite, Photoshop, Illustrator) as well as the Library’s digital offerings (e.g., Overdrive/Libby, Hoopla, ComicsPlus).Bilingual candidates, or those with a functional knowledge of another language, are desirable. Schedule We will be hiring for three positions. These are part-time positions with no benefits. In all positions, there will be opportunities for additional hours as needed, not to exceed 29 hours per week. Position 1: The candidate will work an average of 19 hours per week, including: Mondays from 8:45 a.m. to 12 noon and 1 to 5 p.mTwo evenings per week from 5 to 9 p.m.At least two weekends per month: Saturday from 8:45 a.m. to 1 p.m. or 1 to 5 p.m. and Sunday from 1 to 5 p.m. Position 2: The candidate will work an average of 16 hours per week, including: Mondays from 5 to 9 p.m.At least one other evening per week from 5 to 9 p.m.Fridays from 2 to 6 p.m.At least two weekends per month: Saturday from 8:45 a.m. to 1 p.m. or 1 to 5 p.m. and Sunday from 1 to 5 p.m. Position 3: The candidate will work at least two weekends per month: Saturday from 8:45 a.m. to 1 p.m. or 1 to 5 p.m.Sunday 1 to 5 p.m. Salary $20/hour Contact Information Apply with a cover letter and copy of your resume to Brittany Netherton, Head of Knowledge and Learning Services, [email protected]. Please make your subject line PT Technology Assistant and indicate if you have a preference for a specific position. Applications will be accepted through Friday, June 17th. Equal Employment Opportunity The Darien Library observes and promotes a policy of equal employment opportunity for all. This means that the Darien Library recruits, hires, trains, and promotes all persons without regard to race, color, sex, religion, national origin, marital status, political belief, physical disability or any other improper or illegal criteria. All employment decisions are based on legitimate employment-related criteria such as, skills, abilities, attitude and contribution to the Darien Library so as to further the principle of equal employment opportunity.