Dispatcher

Seattle WA

Description

Salary range: $45,000 - $63,000 Time to rekindle humanity! We are a growing IT Managed Service company focused on teamwork and amazing customer service. We are looking for ONE amazing person to add to our team! We are looking for a DISPATCH COORDINATOR to round out our team and fill a critical client facing support role. We highly value individuals providing great customer service, flourishing in team environments, and building great relationships with our staff and clients. Great communication skills a must! Excellence with technology or willingness to learn is a plus. Primary Responsibilities: - Field incoming calls - Triage service requests for urgency/priority - Coordinate engineering team’s daily activities and dispatch resources via predetermined parameters - Facilitate communication between engineering team and clients - Procurement responsibilities such as shipment tracking and receiving - Some administrative work as time and schedule allows Requirements: - Detail oriented - Ability to think on your feet - Must be able to manage multiple tasks simultaneously - Must be able to track tasks to completion/resolution - Pleasant, patient, and professional phone demeanor - Must be particularly skilled in assertively herding cats with strong communication skills Preferred Experience: - Phone and/or dispatch experience helpful - Experience in ConnectWise a plus, but not required - IT Experience is preferred - Call Coordinator experience highly desired Benefits: - Remote work from home 50% / office 50% - Medical - 401K - Paid Vacation What are you passionate about?