Order Fulfillment Specialist - Full Time - $16~$17/hr + Bonus

Lambert Rd near Berry Street, Brea CA

Description

TickTalk is a leading kids smartwatch phone for ages 5-12 that gives families a safe cell phone alternative. Created in Southern California in 2016, we have an excellent e-commerce presence in the consumer electronics marketplace and are continuously growing and expanding. We are constantly improving our products to give our customers the best possible experience. As we grow and expand, we are looking for a dedicated Warehouse Order Fulfillment Associate to join our team! The ideal candidate is independent, self-motivated, reliable, detail-oriented, and committed to providing our customers the best possible experience. Daily Tasks • Fulfill daily customer orders in a timely manner with a detail-oriented mindset • Process, prepare, and ship all outbound customer orders using ShipStation software following packing and shipping protocols • Receive and process all inbound customer returns using ShipStation • Maintain current and up-to-date inventory for in-stock items and work with Supervisor on inventory reconciliation on a weekly and monthly basis • Regularly test inventory at random and record testing results for quality control purposes • Provide support to Customer Support team for all returns and/or replacements on daily basis and maintain open line of communication with all departments • Receive, unload, inventory, and organize newly arrived product in warehouse • Maintain an organized warehouse and stockroom • Ensure domestic and international shipping guidelines are consistently followed to avoid shipping delays Requirements • 2-3 years experience in warehouse fulfillment and/or warehouse inventory management • Familiar with ShipStation software • Familiar with Amazon/Shopify order fulfillment softwares and procedures • Familiar with FedEx shipping backend • Familiar with Microsoft Office including but not limited to Word, Excel, etc. • Interpersonal communication skills • Success working in a fast-paced environment with the ability to prioritize multiple tasks • High level of organization and attention to detail • Bilingual (Spanish/English) a plus Starting Wage: $16~$17/hour. Work hours: 40 hours a week, full time Benefits: medical insurance, paid holidays, paid vacation time, bonus