Automotive Service Appointment Coordinator

East Petersburg PA

Description

Lancaster County Motors Subaru Service Department has a great opportunity available. Description: The BDC (Business Development Center) Service Dept. Appointment Coordinator is a professional, responsible, and outgoing person to work in our high volume, fast paced, busy service department. This is a fantastic opportunity for someone with customer service experience. In this role, you will help increase overall service repair orders for our dealership as you generate appointments for our service department. Job Duties Include: • Receives/manages incoming service appointment calls by scheduling appointments, confirming pending appointments, following up with missed appointments, etc. • Coordinates customer questions and issues with the appropriate department personnel • Makes appointments for customers in the service department software system • Handles customer complaints or escalates when necessary • Helps follow up with phone and internet service leads Qualifications: High School diploma or equivalent Outgoing personality Knowledge of the English language, spelling, grammar, punctuation and numbering systems Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees Working knowledge of computers and Microsoft software products Knowledge of basic math Must have a valid driver’s license Successfully pass a pre-employment drug screen, motor vehicle and background check Hours: Monday through Friday 7:00AM to 5:00PM, Occasional Saturday To apply click the following link: