Customer Service Representative

2131 W. Roosevelt St., Phoenix AZ

Description

Job Summary: Take customer calls, prepare bids, verify information, enter work ticket, schedule order, process credit applications, complete customer survey, customer follow up, and outgoing sales calls. This job has no supervisory responsibilities. Essential Functions: • Prepare bid from customer call. • Calculate and write order. • Schedule order and follow-up with customer upon completion. • Maintain clean and safe work area. • Use resources provided by the company to identify new customers and/or job opportunities. • Perform other duties and/or tasks as instructed or assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School diploma or General Education Development certificate (GED) and one to two years customer service, billing, and payment collections related experience or training. Skills and Abilities: Familiar in the use of Microsoft Outlook, Word, Excel, and Windows. Requires regular contact both inside and outside the company that may occasionally involve difficult negotiations. Requires working from detailed instructions. Requires occasional decision-making. Assignments require general guidance in planning, scheduling and arranging. Ability to respond to common inquiries or complaints from managers, customers, and other employees. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply common-sense understanding to carry out detailed written and oral instructions. Additional Compensation: • Hourly Rate : $18.00 Hourly + Commission Benefits: • Health insurance • Dental insurance • Vision insurance • Retirement plan • Paid time off Communication method(s) used: • Email • Phone • In person Schedule: • Monday to Friday This Job Is: • Open to applicants under 18 years old, provided it is legally allowed for the job and location