Sustaining a Customer Service Culture

23748 W 135th St,Plainfield IL 60544

30 August, 2022

Description

Join Adam for this 8-hour class designed to give you the tools and perspectives required to bring customer service into each one of your interactions. Class Description: Team members at the best 9-1-1 centers pride themselves on upholding a high quality of customer service with both coworkers and citizens alike, striving daily to uphold a standard of excellence. This class underscores the influence of organizational culture on service quality and offers proven tools for consistent service in each interaction. Learning Objectives: Analyze your center's current customer service standardMaintain customer service excellence in difficult situationsThink outside the box while assisting citizens and coworkers in needInstructor Bio: Adam Timm began his 19-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Visit www.thehealthydispatcher.com for more. Adam presenting at a recent 9-1-1 conference