customer service is getting worse and worse

Miami FL

Description

5/23 Mon 915p greyhound terminal Miami. Me “when does flixbus go to key west?’ driver ‘Flixbus does not go to key west.’ Back and forth. Me ‘I don’t mean this bus I mean any bus.’ Driver ‘Yes Flixbus goes to key west.’ Me ‘What time?’ He had his phone in his hand and looked at it for a second. driver ‘I don’t know. Ask greyhound.’ Me ‘She’ll tell me they don’t do flixbus.’ Driver ‘They should have it on their board.’ Inside at Greyhound ‘We don’t do flixbus it’s a totally separate company.’ The driver was pulling out and leaving. Hello B, Thank you for taking the time to contact us. To enable us to process your case as soon as possible, we would like to ask for your support by sending us the following information: Credit card invoice: amount, FlixBus reference + first 6 & last 4 digits of your card. Example: 'FlixBus Berlin €4.99' + 123456****1234 Transaction codes or authorization code E-mail used for booking Platform (website or app) Charge date and time