Assistant Operations Manager- Hotel Valet

Thackerville OK

Description

“To provide exceptional customer service every time; dressed to perfection.” JOB SUMMARY The  Assistant Operations Manager  will oversee the Valet operations for WinStar Hotel, under the direction of the Operations Manager to ensure safe and efficient parking operations while delivering service that exceeds our customer’s expectations. KNOWLEDGE, SKILLS, AND ABILITIES Maintain the highest levels of hospitality and servant leadership of all team members Maintain all policies and customer service standards at each account in your area Resolve customer problems, complaints, or grievances. Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement. Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Demonstrated work ethic, drive, energy, and persistence to achieve goals Ability to maintain dependability and professionalism (de-escalating when necessary) when faced with difficult situations Computer proficiency and technical ability to utilize MS Office (Excel, Word and Outlook) as well as various internal systems Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings Ability to read, analyze, and interpret general business policies, procedures, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, letters, and e-mails PROFIT /TRAINING Responsible for claims and safety-related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. Responsible for payroll processing; ensuring sign off on hours in a timely manner; collaborating with the payroll department to ensure pay data is completed properly Responsible for ensuring data is entered daily and accurately. Responsible for the financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses. Daily, weekly, monthly, and annual financial and operational reports as required. Assist with the monitoring, review, and analysis of the market rate structures. QUALIFICATIONS: Must maintain a valid driver’s license and clean driving record for the duration of employment For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen Must be extremely well groomed (no long hair, visible tattoos, or unnatural hair colors) BENEFITS 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance EXPERIENCE: Hospitality or Parking Operations/ Valet management Valet parking: 1 year (Preferred) LICENSE/CERTIFICATION: Driver's License PHYSICAL DEMANDS Standing for the duration of your shift Running & entering/exiting customers vehicles for the duration of your shift WORK ENVIRONMENT Note: All employees will be outdoors for the duration of their shift. Inclement weather (hot, cold, precipitation, etc) will have a significant impact on the employee's work environment. Shifts will not be canceled due to inclement weather and all employees will be required to attend their scheduled shifts. JOB TYPE: Full-time. This position requires a flexible schedule as we operate on both dayshifts and evenings. Night & Weekends Required. To APPLY: