Customer Experience (CX) Transformed

7950 Jones Branch Drive,McLean VA 22102

08 June, 2022

Description

Don't miss unmatched access to cutting-edge industry resources. Customer Experience (CX) is where winning brands differentiate. CX drives over two-thirds of customer loyalty, more than ‘brand’ and ‘price’ combined, but today's CX environment also comes with new challenges and questions. How to address workforce shortages in customer service? How to support remote work? What advantages do chatbots offer? What are the best use cases for AI? How to transition to a digital-first experience for your customers? You’re invited to join a select group of CX-focused clients for a one-day workshop that will provide industry insight on cutting-edge CX technology and trends to transform your business. Spend the morning learning how companies are shifting labor dollars to next-gen technology services like AI, machine learning, robotic process automation, and fractionalized labor to improve efficiency, employee engagement, and CX. Learning Objectives: Understand the context for work in a post-pandemic worldConsider the accelerating trend around flexible, “Flash-powered” organizationsDefine the challenges and opportunities in automation and fractional workExposure to some of the most disruptive technologies in the industryVIP Session attendees will enjoy lunch and then dig in with peers and industry innovators to apply what you learned in the morning session to identify how your organization can leverage this shift to gain a competitive advantage. One-on-one and small-group engagement with industry innovatorsCatalytic conversations with peers from organizations around the countryGuided workshop to identify how you can leverage this ecosystem to transform your business and position yourself for the futureThanks to our sponsors we are able to make the morning session available free of charge. A limited number of afternoon spots are available to ensure maximum value for attendees. Agenda:Breakfast and Analyst's Perspective What’s on the horizon? Who are the players? How do you position yourself for the future? Lunch & Workshop (VIP Only) Join peers and industry experts to apply what you learned in the morning session to your business. Reception (VIP Only) Keep the conversation going, make connections and clarify any questions. Face Time with Leaders Transforming CXHear from the industry's disruptors as they offer insights on the future of work and CX. Better yet, engage these leaders one-on-one and in small group conversations as you develop strategies to solve your greatest challenges. Presenters:Observe AI Replicant Uniphore Airkit