Operations Manager - OPERA002209-00001

Baltimore MD

Description

Operations Manager - BWI Baltimore Airport - Full Time - OPERA002209-00001 DESCRIPTION/RESPONSIBILITIES: OPERATIONS MANAGER – BWI Baltimore Airport - Full Time $43000 - $47000 / year Weekends and holidays required as needed BENEFITS: Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Company Outings, Wellness Reimbursement Program and More! COMPANY BACKGROUND: Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom and Singapore. BASIC JOB FUNCTION: Currently, Smarte Carte is undergoing a transformation in which the company will establish multiple business units within the company, with Airports being the largest in terms of sales and profitability. The aim of the transformation is to organize the company into manageable units that allows for efficient leadership and management, as well as creating the required operational model that enables future organic and/or acquisitive growth for each respective unit. The new structure also offers new and exciting opportunities for career development for high potential associates. The Terminal Manager will be part of the future talent pool to potentially ascend to a senior executive position in the future based continued success and development. KEY RESPONSIBILITIES: Overall responsibility for Terminal Operation, with the expectation to deliver excellent results vs. annual and strategic plans Lead an organization of size (3 – 10+) Ensure daily operational performance goals are met through managing the labor force, and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality. Develop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte. These are highly visible positions, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to senior management. EXPERIENCE: 2-5 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc. P&L management a plus, but not required 1-3 years of direct management experience of either salaried or hourly associates Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set. Experience with working in a cross-functional team environment Proven change management leadership capability and strong analytical skills. PERSONAL CHARACTERISTICS Demonstrated strong business acumen as defined by a proven track record of success in an operational environment Excellent verbal and written communications. Some financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes. Organized and able to manage multiple priorities effectively. LEADERSHIP CHARACTERISTICS The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies: Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators. Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner. Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented. Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills. Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force. Ethics: Highest level of professional integrity and honesty as well as personal credibility. Licenses & Certifications: Driver license required Ability to attain Airport Badge required EDUCATION: Bachelor's degree in business from an accredited institution or relevant experience in an operationally-oriented role is required. MBA or other relevant master’s degree considered a plus. PHYSICAL REQUIREMENTS: Walk and stand for duration of shift (8 hours) Lift 40 lbs. to waist height Push/pull 75-100 lbs.; move up to 15 carts simultaneously Experience Required 1 - 3 years: Management experience with direct reports 2 - 5 years: Working experience in an operations function Preferred P&L management a plus Education Preferred Bachelors or better in Business Administration or related field Licenses & Certifications Required Airport Badge Skills Required Strategic Thinking Prioritizing Problem Solving Computer Customer Service Decision Making Flexibility Reporting Data Analysis Scheduling Communication People Management Preferred Coaching Behaviors Required Leader: Inspires teammates to follow them Team Player: Works well as a member of a group Preferred Enthusiastic: Shows intense and eager enjoyment and interest Motivations Required Goal Completion: Inspired to perform well by the completion of tasks