Service Advisor

16002 Old Richmond Rd, Sugar Land TX

Description

Service Advisor responsibilities include: Greeting customers and directing them to available mechanics Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers Job brief We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service. Responsibilities Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car Manage and oversee the dealership’s workflow and schedule Call customers to advise them about service changes or car pick-up times Maintain positive customer relationships to ensure repeat business Requirements and skills Proven work experience as a Service Advisor or similar role A strong understanding of automotive technology and the automotive industry Proficiency with industry-specific software Excellent customer service, interpersonal and communication expertise Strong organizational, decision-making and problem-solving skills Relevant training and/or certifications as a Service Advisor Frequently asked questions What does a Service Advisor do? A Service Advisor is the main point of contact for customers looking to get their car serviced at a dealership or auto repair shop. They work closely with Service Technicians and explain pricing details of repairs with clients as needed. What are the duties and responsibilities of a Service Advisor? A Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. What makes a good Service Advisor? A good Service Advisor must have excellent customer service skills as they work directly with customers. They also need a strong understanding of automotive technology to relay information from the customer to the Service Technicians to ensure the vehicle is repaired properly. Who does a Service Advisor work with? A Service Advisor works with customers to understand their needs, but they also work with Auto Mechanics to ensure the customer’s vehicle receives the required services. Las responsabilidades del asesor de servicio incluyen: Saludar a los clientes y dirigirlos a los mecánicos disponibles. Consultar con los mecánicos sobre las reparaciones necesarias y las posibles alternativas a las reparaciones costosas Usar su conocimiento de nuestros productos y servicios para vender o proporcionar información detallada sobre las piezas disponibles y las opciones de servicio a los clientes. resumen de trabajo Estamos buscando un asesor de servicio para unirse a nuestro equipo y actuar como enlace entre nuestros clientes y nuestros técnicos de servicio. Las responsabilidades del asesor de servicio incluyen saludar a los clientes, escuchar sus necesidades y programar citas según sea necesario. También pueden incluir la configuración de automóviles prestados y la verificación del seguro antes de programar el mantenimiento. En última instancia, trabajará directamente con los clientes para comprender sus necesidades y brindar a nuestros técnicos de servicio la información necesaria para brindar un servicio excelente. Responsabilidades Responder preguntas sobre los resultados del servicio, programar y reservar citas, dejar y recoger vehículos Proporcione a los clientes información y asesoramiento sobre las protecciones de la garantía, los posibles ahorros de costos y las ventajas de cambiar su automóvil en lugar de repararlo. Administrar y supervisar el flujo de trabajo y el cronograma del concesionario Llamar a los clientes para informarles sobre cambios de servicio o horarios de recogida de automóviles Mantener relaciones positivas con los clientes para garantizar la repetición de negocios. Requisitos y habilidades Experiencia laboral demostrable como asesor de servicio o puesto similar Una sólida comprensión de la tecnología automotriz y la industria automotriz. Competencia con software específico de la industria. Excelente experiencia en servicio al cliente, relaciones interpersonales y comunicación. Fuertes habilidades de organización, toma de decisiones y resolución de problemas. Capacitaciones y/o certificaciones relevantes como Service Adv