May 2022 Oregon CPCU Chapter Meeting/Luncheon & Presentation

4000 Kruse Way Place Bldg 1 Suite 100,Lake Oswego OR 97035

12 May, 2022

Description

Neuroscience of Inclusion: the key to customer relationship building Agents play a unique role in maintaining and sometimes re-establishing a connection with the customer, navigating through their potential misunderstandings or fatigue. To assist in this constant relationship building, we look at the neuroscience of inclusion: understanding your own brain state and the brain states of others, considering how that impacts a relationship. We will also highlight how emotional intelligence helps to better understand your customer and ways to work effectively through different dimensions of diversity. Lunch will be provided Pending CE Credit for Oregon Free to CPCU Members, CPCU Candidates, and guests