Customer and Product Support Representative

Bohemia NY

Description

Customer and Product Support Representative ($45-$55k) – Melville, NY Our client, a leading manufacturer in UV technology, is currently hiring for a temp to permanent Customer and Product Support Representative to work in their Melville, NY facility. This is a full time position, Monday to Friday 8:30am-5pm. The salary range for this position is $45-$55k. Vaccination is not required for this position. The position will be mostly remote; however, would require training and occasional in-office work. Ideal candidate will have 3-5 years of customer and product support experience. Manufacturing experience is a strong plus. Prior knowledge of EDI, CRM programs, and Microsoft Office is required. Associates degree preferred. Full job details below. If you are interested, please submit a resume for consideration. Job Responsibilities: • Responsible for providing quality and efficient customer service to customers. • Ensures timely processing of customer orders and helps resolve customer inquiries. • Identifies system and workflow improvements to enhance the team's efficiency. • Exercises good common sense and judgment to resolve minor complaints and provides sound recommendations to higher-level complaints that require input. • Develops and sustains excellent relationships with team members, Sales Team, and colleagues in general. • Job Qualifications: • Possesses an excellent working knowledge of the Customer Service (e.g., order processing, creating, and entering orders) • Excellent working knowledge of CRM-ERP to ensure proper daily use • Understands product markets and how to research information • Familiar with whom to assign tasks in Salesforce and/or pose general questions when a situation arises • Checks the overall Customer Service process for accuracy and maintains error records for each representative • Effectively prioritizes his/her workload including orders/quotes and technical inquiries that are assigned to the team. • Ensure customer satisfaction and provide professional customer support