Field Investigator

Syracuse NY

Description

Project Resources Group (PRG) is a rapidly growing company with Corporate Headquarters in Denver, Colorado, and operations in 40 states around the United States. We are committed to helping our customers in the telecommunication and utility industries manage their outside plant needs. Over the last 20 years, we have built our expertise and have become a subject matter experts (SMEs) on all things outside plant engineering. We are currently looking for an outside plant expert for our Damage Field Investigator role in the area. Is that you? If you are self-motivated, organized, and comfortable with an On-Call schedule this may be the perfect fit. On a normal day, you will be responsible for the following tasks On-site investigation of underground and aerial cable plant damages Learning, understanding, and being able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards Develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel Develop a solid working relationship with the client’s locate company and exchange investigation information Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc. Professionally photograph and process the damage scene to accurately portray and determine liability Work with the client and contractors to obtain and write up job repair costs from the damage Compile all investigation material and submit it to the local handling office via email. Assist Claims Recovery team post-investigation Develop and maintain monthly market reporting and lead meetings with clients to review Be available at all times as necessary to field damage calls and respond across the market Maintain a working knowledge of the entire PRG claims process You should possess the following skills and abilities to be successful in this role Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100 Must possess strong customer service skills in written and verbal communications Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer Investigation experience Knowledge of the cable industry and/or utility locate industry Move to the front of the line if you have telephone industry experience including equipment and job costing Flexible work schedule; all days of the week, day, and evenings; hours can be 24/7. Law enforcement and/or prior investigator a plus Still a good fit? If so, the selected candidate will enjoy the following perks and compensation: Competitive rate between $50-55k a year Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date. Company-paid Short-term Disability benefits after 1 year of service. 401(k) Plan on the first of the month following your start date with a safe-harbor match after 1 year of service. Supplemental Life Insurance is offered for you and your dependents. ClassPass shared cost membership is offered to each employee. Paid time off and holiday pay so you can enjoy time with your friends and family. PRG is a dedicated employer of choice and we realize that our people are our biggest asset. We work hard at building a team that fosters collaboration, new ideas, and fun. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.