**SERVICE ADVISOR**

Surprise AZ

Description

Our dealership is looking for a qualified Service Advisor immediately. Service your career by keeping our service customers happy! When our customers call or visit the dealership they will depend on you to understand their situations and assist them to resolve their service requests. We will look to you to take charge of each customer and do whatever it takes to make each customer a satisfied customer. Job Qualifications: •Prior Service Writing experience is desired. •General Auto, Boat, and/or RV mechanical knowledge desired. •Ability to multitask and complete tasks in a timely and efficient manner. •Professional appearance is a must. •Reliable and strong work ethic. •Good computer skills. •Valid drivers license. Job Duties: • Responsible for providing customers with excellent customer service throughout their entire service experience. • Schedule service appointments with customers in a timely and efficient manner. •Effectively communicate with service customer to determine service repairs or maintenance that is needed. •Ability to clearly explain technical issues to customers and how the issue can be repaired. •Assist customers in troubleshooting issues and/or scheduling repairs. •Greet service department customers promptly and courteously. •Listen to each customer and clearly articulate repair needs to technicians. •Upsell recommended/additional services using low pressure, high integrity methods. •Provide accurate estimates of repair/maintenance costs. •Adhere to dealership policy on customer care and operation. •Follow up on repair(s) and keep customers informed of repair progress. •Notify customers when vehicles are ready for pick up and coordinate pick up vehicle. •Review and explain repairs and associated costs with customers. •Handle customer concerns and complaints. •Keep Service Manager/Management informed of all problems and potential problems. •Follow established repair order process to satisfactory and timely completion. •Collect payment from customer(s) prior to vehicle pickup. •Other duties as assigned. Benefit package including: •Medical-Dental-Vision-Life Insurance •Paid Time Off •Paid Holidays • Investment Opportunity with Match Applicants are required to pass a pre-employment drug test, background and credit screening. We promote a drug-free work environment. To Apply: Please submit cover letter and resume for consideration.