Service Writer / Outdoor Power Equipment

1606 Plaza Place near 10th Avenue, Myrtle Beach SC

Description

Grand Strand Power Equipment, a well-established landscape equipment sales and service center, is seeking a Service Writer Full Time. Position Summary This position is responsible for intake of equipment, work order creation and follow through, warranty claim submittal, customer liaison to technicians. Essential Duties and Responsibilities • Greeting customers and asking them to explain the repair need • Writing up customer information • Communicating customer information to a technician • Inputting customer and equipment information into service database • Writing and tracking service work, warranty claim submittal • Creating and communicating work estimates by determining labor, supplies, and materials needed • Responding to customer questions and communications during the service process • Maintains positive working relationships and interactions with co-workers in the shop and all other departments. • Completes information on work orders to properly document service and repair. • Leads by example, and provides guidance for other shop employees as needed. • Keeps work station and equipment clean and clear. • Ensures compliance with company safety policies and procedures at all times. • Performs other tasks as assigned by supervisor/manager. Qualifications To perform this job successfully, an individual will demonstrate and perform each essential duty satisfactorily. The ability to effectively communicate and interact, in a positive manner, with all company personnel, regulatory agencies, customers, consultants and other contractor personnel is also required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: • 1-3 years of service writer experience preferred. • Basic knowledge of small engines or automotive repair. • Prefer previous equipment operating experience (lawn mowers, string trimmers, hedge trimmers, or other used in landscape maintenance). Requirements: • Positive attitude and work well with others. • Ability to quickly troubleshoot and diagnosis issues. • Ability to problem-solve and quickly identify solutions. • Ability to follow written and oral instructions. • Ability to work alone or as part of a team. • Must be able to communicate effectively in English. • Bilingual in Spanish and English is helpful. • Fork lift operating experience a plus. Physical Requirements: • Stands for long periods of time throughout the day. • Continuously squats, stoops, or kneels and lifts objects from ground. • Able to lift weight of up to 50 pounds. • Occasionally carries and pushes/pulls weights of up to 75 pounds or more. APPLY IN PERSON 9AM - 4PM MON THROUGH FRI OR EMAIL RESUME PLEASE