Maintenance Porter

Rio Salado Parkway near Mill Avenue, Phoenix AZ

Description

Position Summary The Parking Facility Maintenance Porter will assist the Parking Services Manager and Supervisors by delivering the company’s standard of cleanliness proper maintenance at the parking facility assigned. Provide customer service while assisting parkers with any questions or directions they may need. This position requires a dynamic individual with an infectious personality that is organized and is familiar with general cleaning and light maintenance. Above all else takes pride in the work that they do that provides our customers a clean and safe environment to park and wants to be part of an organization that truly makes a difference. Essential Duties and Responsibilities • Responsible for being at work every scheduled day, on time and in full uniform. • Assist customers in lobbies, lanes and in the parking office and help direct traffic. • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and can do attitude. • Perform all cleaning tasks as outlined on the provided checklist and as directed by the Manager/Supervisor. This includes but is not limited to removing all trash/debris from parking surfaces, sidewalks, stairwells and elevators using such tools as brooms, mops, brushes, blowers and other hand tools. • Inspect facility access equipment at the start of each shift to confirm that all devices are online and operating properly. Follow company standard and facility specific operation procedures to address any issues. • Maintain and repair any malfunctioning parking control equipment to ensure appropriate access in/out of the parking facility for the customer. • Paint any and all areas of each parking facility as outlined with the provided checklist or as directed by your immediate supervisor to ensure that all painted surfaces such as signs, doors, walls, curbs, islands, etc. are properly maintained and appear clean and neat. • Report any known, observed or suspected violations of company policy, safety hazards or any unusual occurrence to your immediate supervisor in a timely manner. • Inspect all lighting and replace burned out bulbs. • Inspect and secure all equipment used during your shift in a neat manner. Non-Essential Duties and Responsibilities • May be asked by local management to assist with special event parking operations including but limited to traffic control and cashiering. • Other special projects as assigned by location management. Education and Experience • High School diploma or GED preferred but not required. • Cleaning and or maintenance work within the parking, real estate, medical or hospitality industries. Experience is preferred but not required. • Strong Customer Service experience. Skills • Ability to read and comprehend verbal instructions and written correspondence. • Ability to communicate effectively both verbally and through written correspondence. • Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer. • Ability to provide customer resolution in a professional and friendly manner. • Basic math and computing skills. • Reacts well under pressure • Responsible and ethical Performance Standards This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. Physical Demands and Working Conditions The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 50lbs. Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time.