Bilingual Janitorial Manager

5985-5995 Rogerdale Rd, Houston TX

Description

JOB SUMMARY: The incumbent is responsible for the overall management of a client site and supervises the individual employees at the assigned location. Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/development, staffing, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: The Janitorial Manager reports to the Account Manager, working in conjunction with special services personnel, and is responsible for the following activities:  Manages the overall activities of a clients janitorial program.  Maintains/monitors customer contacts (owner, tenant, property management), profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies  Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by individual account managers  Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs  Coordinates career development program for management/non-management employees, providing leadership in assessment, planning, and follow-up evaluation of staff, as well as participating in self-development  Monitors/evaluates budgets and plans/coordinates future budget/special funding requests  Administers cost containment/reduction activities among assigned sites and management personnel  Provides short range/long range planning to include initial overall planning with the Director of Operations, and one-on-one activities with account managers and customers  Remains knowledgeable in new product/service deliver and communicates same to account managers for use/implementation on site  Demonstrates excellent oral and written communication skills  Demonstrates excellent interpersonal skills, being able to work effectively with all levels of personnel and client  Establishes and maintains the respect and confidence of clients and Services employees  Actively promotes and sales additional services and to client accounts and building tenants SUPERVISORY RESPONSIBILITIES, if any: Supervises Building Managers REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience): • Minimum (5+) years of progressive Management/Operations experience, preferably within an educational environment. • Must have the ability to partner with all levels of employees and build relationships. • Must have strong employee relations and management skills. • Must demonstrate stand-up presentation skills. • Must have proficient computer skills – Word, Excel, PowerPoint, and E-mail. • Most possess excellent managerial and conflict resolution skills. • Must have the ability to multi-task and excel in a fast-paced and dynamic work environment. • Most possess extensive investigative experience. • Must be able to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing. • Must have the ability to exercise sound judgment and make decisions in a manner consistent with the essential functions of the job. Desired Traits: • A dynamic individual with initiative and a high energy level. • An individual who emphasizes teamwork and collaboration. • Must have the ability to thrive in a fast paced service environment. • Must possess strong organizational skills and an entrepreneurial drive. • Must be an individual who is self-directed and exhibits a high level of confidence. • Must have a flexible interpersonal style