Customer Service Technician

Redmond OR

Description

Job Title: Customer Service Technician Company: Hayden Homes Location: Redmond, OR Career Area: Customer Service/Residential Construction Education: High school diploma, GED or equivalent experience required Experience: Prior customer service and construction field experience strongly preferred Travel: Daily travel within local and regional areas. Vehicle and valid Driver’s License and insurance required. To Apply Click Here: Join one of the Best Companies to Work For in Oregon, Washington and Idaho! How You Will Contribute: As a Hayden Homes Customer Service Technician, you will ensure quality completion of homes and readiness for New Home Orientations. You will respond to customer warranty requests promptly to ensure completion of warranty items on time, on budget and to our quality standards. Responsibilities Include: Quality Assurance: Ensures quality completion of homes by performing quality assurance (QA) inspections prior to the completion of homes. Schedules and monitors QA inspections in accordance with Project Manager schedules. New Home Orientations: Conducts New Home Orientations with the customer in conjunction with the Project Manager. Thoroughly explains the use and care of all features of the new home, specific warranty coverage and how to initiate a Service Request. Explains warranty time periods, coverages, and procedures to the customer and documents any remaining defects. Sales Turnover to Inventory Homes: Facilitates all repairs necessary for model and inventory homes to remain in new condition. Inspects all inventory homes after sales turnover has been completed. Generates lists for the Project Manager/Senior Project Manager to complete any concerns or issues. Service Request Management: Addresses customer warranty requests, manages subcontractors and follows up with customers at regular intervals during the warranty period. Warranty On-Call: Participates in the rotation of on-call warranty service to respond immediately to after-hours emergency requests. How You Will Succeed: You build effective working relationships with internal team members and external customers. You consistently provide a high level of customer service using established systems and processes to ensure quality work and timely completion of tasks. You are organized and use your time effectively to ensure timelines are met or exceeded. You maintain professionalism, composure and resiliency in difficult situations. You have pride in your work and are accountable for the outcomes of your work. What You Can Offer: Skills: Proficient in Microsoft Office programs including Word, Outlook and Excel. Abilities: Ability to organize, plan, prioritize and manage multiple tasks in a fast-paced environment. Ability to work with suppliers, trades, customers and internal team members to discuss and document requirements/changes, address concerns and provide timely project status. Ability to creatively solve problems and work under time constraints with minimal supervision. Experience: At least 2 years of construction related experience and prior customer service experience and/or Warranty experience strongly preferred. This position is not open to agencies or 3rd party recruiters. To Apply Click Here: