Miami-Dade County Government: Job Can Take Emotional Toll, But MDPD Emergency Call Takers Focus On Helping Others Get Through Crisis

Pinecrest FL

20 April, 2022

2:59 PM

Description

Press release from the Miami-Dade County Government: April 19, 2022 An average of 2.4 million calls come in annually to the Miami-Dade Police Department's 911 Communications center. The voice on the phone could be an exhausted whisper from a person fading out of consciousness after a horrific car crash, or it could be frantic screams from a mother cradling her lifeless child. Multiple calls may flood in after calamity. And occasionally, there are blatant misuses of the system, such as a parent calling to complain that their unruly child won't go to school. This press release was produced by the Miami-Dade County Government. The views expressed here are the author's own.