CVS Apologizes For Prescription Delays At Cape Stores

Falmouth MA

06 October, 2020

3:57 PM

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FALMOUTH, MA — Cape Cod residents reported there have been delays refilling prescriptions at CVS Pharmacy locations in East Falmouth and Mashpee. According to the Cape Cod Times, several residents complained that both pharmacies were behind on filling new prescriptions and refilling existing ones. Mashpee resident Lorri Landers told the Times a pharmacist told her the pharmacy was 1,200 scripts behind and eight days behind in prescription refills. She also accused the Mashpee CVS of violating the Health Insurance Portability and Accountability Act, alleging the pharmacists called out her prescriptions by name in front of eight people. Matt Blanchette, a CVS spokesperson, apologized for the delays and said they were isolated to those two Cape Cod pharmacies. Blancette also said privacy with patient information is part of the company's policies, so any potential HIPAA violation will be investigated. "We had experienced prior temporary delays at these locations but have added additional resources and are accepting new prescription(s) in both locations," Blanchette told the Cape Cod Times. "We plan to avoid any future disruption, and apologize for any delay." For more on this story, check out the Cape Cod Times.