HVAC Operations Support Specialist

middlesex, Haverhill MA

Description

Summary Manage the day-to-day operations of the HVAC Service Departments. This position ensures increasing levels of customer and employee satisfaction while generating revenue, and streamlining best practices and procedures. Essential Functions • Develop and execute a fully comprehensive training program for the HVAC Service and Install Departments, including coordination of training schedules across Sales, Service and Install with vendors, distributors and Mass Save requirements as applicable • Work with Service Technicians to fulfill daily work orders, ensure proper billing, and meet goals and expectations • Find solutions to and deal with customer issues that arise Job Requirements • Valid driver’s license • Ability to work a non-traditional work week • Excellent people skills and a focus on superior customer service • Leadership and problem-solving skills • Ability to communicate effectively and train and mentor other employees Education and Experience • Bachelor’s Degree or equivalent work experience • General understanding of the construction and HVAC industries Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.