Leadership Essentials Seminar

216 Peregrine Way,Knoxville TN 37922

11 May, 2022

Description

Leadership Essentials Seminar Date: May 11, 2022Time: 8:30 a.m. - 4:30 p.m.Location: Hilton Garden Inn West, 216 Peregrine Way, Knoxville Leadership EssentialsIn today's labor market, employees are hired for, or being promoted to, supervisory or managerial roles with little to no experience in leadership. By attending this seminar, participants will be better equipped to serve in these important roles. Leaders of these new supervisors and managers will also benefit. Key leadership concepts will be presented in an interactive manner, along with exercises to build skill and confidence. The approach is practical, with immediate application being the goal. Supporting new supervisors and managers with this learning sets them up for success and may lead to their retention and that of their employees! What will be covered: Overview of the role of supervisor/managerCommunication basicsSetting expectations for performanceTraining for accelerated learningHolding employees accountableRecognizing and redirectingHandling performance issuesWho should attend: Supervisors/ManagersHR ManagersGeneral ManagersOwnersThis seminar is open to all leaders and staff. The presentation is applicable to all industries, not only hospitality/tourism. Boxed Lunch and Participant Materials Included Investment: $100/per person; $75/per person for a group of 3 or more from the same company. Registration due by May 6, 2022. About the speaker: Judy Z. King, ISHC, is the Founder & Principal of Quality Management Services, LLC, an organizational development and training firm with expertise in Quality + Service, Leadership + Staff Development Facilitation of Strategic Planning + Meetings. Judy co-authored Quality Leadership and Management in the Hospitality Industry, now in its third edition, for the American Hotel & Lodging Association's Educational Institute and has delivered seminars in Leadership and Customer Service for AH&LA in forty-six states. Early in her career, Judy was the Employee Relations Manager for the Opryland Hotel in Nashville, TN. She subsequently served as Quality Manager, responsible for the design, implementation, and management of quality assurance for the Hotel. Greater Knoxville Hospitality Association (GKHA) is offering this career development seminar to hospitality/tourism and other interested professionals.