Automotive Front Desk Customer Service Representative

225 Market Ave, Boerne TX

Description

*Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up *Greet customers upon arrival to shop and cash out if they are picking up, or schedule their vehicle for maintenance, start a repair order for customer in Tekmetric *Find out reason for customer visit through verbal interview *Consult with Service Advisor regarding appropriate service options and which mechanic or technician is appropriate for the job *Drop off/pick up customers as needed *Clean customer vehicles as needed *Ring up customers at the front desk and facilitate financial transactions *Any other miscellaneous duties as assigned by the Service Advisor or owner *Must have great customer service skills, willing to teach the right person about the automotive industry (parts, services offered, etc.) *Some data entry and filing *Must be able to answer phones and take detailed messages and know how to operate a computer *Compassionate and patient demeanor