Multi-Unit Field Manager - Elizabeth, NJ area - Full Time - MULTI00215

Elizabeth NJ

Description

Multi-Unit Field Manager – Elizabeth, NJ - Full-time Locations: The Mills at Jersey Gardens and surrounding area $24.00 - $26.50 / hour Some nights and occasional weekends will be required Benefits eligible! BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.   COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. BASIC FUNCTION We are seeking a self-motivated individual for a full-time Field Manager position. This position will work a defined schedule at locations within an assigned area (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include, but are not limited to cleaning, performing monthly collections, P&L Management, repairing, and performing regular maintenance on strollers, massage chairs, and locker systems. Daily local travel. We provide a comprehensive training program. We are looking for the right person to join our team, so we are willing to train that candidate on the technical or management side of this position. We offer a yearly bonus based on revenue performance and mileage/business expenses reimbursed. All tools and parts are provided.   KEY RESPONSIBILITIES Overall responsibility for the financial performance of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans. Inspect and perform maintenance on all equipment, including carts, cart management units, strollers, and massage chairs. Clean carts, strollers, massage chairs and CMUs to ensure clean and functional equipment is always available for customers. Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Maintain record completion of daily tasks, equipment meter readings, and service history of all equipment. Develop and maintain strong relationships with key stakeholders (customers, clients, and peers). Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations. Other duties as assigned. EXPERIENCE Minimum 2 years in a customer service role required Minimum 2 years of field based product support experience (route) preferred Basic understanding of electro/mechanical assembly, troubleshooting and repair   PERSONAL CHARACTERISTICS Demonstrate strong business acumen as defined by a proven track record of success in an operational environment. Ability to forge solid relationships and manage across a wide range of capabilities and personalities. Excellent verbal and written communication skills. Organized and able to manage multiple priorities effectively. Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis. LEADERSHIP CHARACTERISTICS   Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner. Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented. Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills. Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally. Ethics: Highest level of professional integrity and honesty as well as personal credibility.   EDUCATION High School Diploma or GED required   LICENSES & CERTIFICATIONS Valid Drivers license required Airport badge may be required USPS badge will be required. Must pass the USPS background check. PHYSICAL REQUIREMENTS Lift 40 lbs. to waist height Push/Pull 75-100 lbs. Bend and stoop, walk and stand for long periods of time Visual acuity/manual dexterity to perform mechanical and electrical repairs Experience Required 2 year(s): Customer Service experience Preferred Understanding of electro/mechanical assembly, troubleshooting and repair 2 year(s): Field based product support experience (route) preferred Education Required High School or better Licenses & Certifications Required Drivers License Skills Required Prioritizing Troubleshooting Communication Flexibility Customer Service Time Management Driving Cleaning Behaviors Required Team Player: Works well as a member of a group Preferred Enthusiastic: Shows intense and eager enjoyment and interest Motivations Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help