WoodSpring Suites Gulfport is Hiring for Guest Service Reps!

Gulfport MS

Description

WoodSpring Suites Gulfport is looking for Guest Service Representatives! Address: 8420 US 49, Gulfport, MS 39501 Phone: (228) 214-4228 $350 HIRING BONUS! - $150 hiring bonus after 90 days of employment - $200 additional hiring bonus after 180 days of employment Essential Job Functions Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Collects payments, verifies and adjusts billing as directed by the GM. Keeps abreast of hotel policies concerning rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability and guests' accounts. Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, and posting payments to guest folios. Responds to guest comments, compliments, or complaints, referring customers to GM as necessary. Prepares housekeeping duty rosters for check-out and stay-over cleans. Inspects rooms and public areas to ensure expected health and safety standards for pest control. Creates an operating environment that assures consistent guest satisfaction, meets with and solicits comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Maintains proficiency in all location computer and software systems. Responds to emergency situations. Washes and folds laundry. Provides support to housekeeping in guest rooms and public spaces as well as inspecting and stocking housekeeping carts for service preparedness as needed based on business demands. From time to time, employees in this position may be asked to cover at another hotel in their area during critical staffing needs. Essential Functions are not all inclusive; other job duties may be assigned. Minimum Requirements High school diploma or equivalent. Prior guest service experience preferred. Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. Excellent oral and written communication skills. Friendly, cooperative manner and patience in dealing with customers and staff. Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure. Strong organizational time management skills and problem-solving skills. Position Type and Expected Hours of Work This is a part-time position with rotating weekday and weekend shifts. Apply directly by following this link: