Hotel Housekeeping

897 South Jefferson Avenue, Cookeville TN

Description

Location - AMERICAS BEST VALUE INN - COOKEVILLE, TN Housekeeping Job Description: Housekeeping Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, reporting maintenance issues via appropriate procedures, and communicating with the Front Desk on room status and issues. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day. Housekeepers must assure the highest possible level of guest satisfaction by working efficiently, presenting a friendly and welcoming atmosphere for guests, displaying professionalism at all times, working as a team, and taking ownership in their position. Overview of Housekeeping Responsibilities: Demonstrates and promotes a strong commitment to providing the best possible experience for our guests. Cleans assigned guest rooms in accordance with company & brand standards to ensure the highest level of cleanliness. Also ensures public areas are clean. Stocks and maintains housekeeping carts and storage rooms. Reports maintenance issues to Housekeeping Supervisor/Maintenance/Front Desk immediately. Reports missing, damaged, or broken hotel property to supervisor or Front Desk immediately upon finding. Properly tags lost and found items and turns them in to management. Offers guest assistance when needed whenever possible. Cleans break room, guest laundry, vending and other areas as assigned. Complies with all safety and security policies in accordance with company standards. Individual may be cross-trained as Laundry Attendant/Houseman to provide assistance as needed. Embraces the utmost integrity and moral work ethic Upon finding guest belongings after check-out, delivers to Front Desk /Management to process as lost & found. Work as a team and possess a can do attitude. Additional duties from a supervisor/hotel manager will be assigned as necessary