Municipal Accounts Representative

Austin TX

Description

* Full Benefits * Competitive Pay * Great location * The Municipal Accounts Representative is responsible for the maintenance of municipal and governmental accounts by recording service changes, updates, cancellations and new set-ups. This position is responsible for escalating service and account issues and coordinating resolution with other departments. The Municipal Accounts Representatives also coordinates events, clean-ups, and other special services as needed. The Municipal Accounts Representative works closely with the Municipal Sales Reps, Operations teams, Data Management, Contract Administrator, and Account Processors to meet customer needs. High School diploma or equivalent and one year experience as a Customer Care Representative; Payment processing experience; Proficiency with the Microsoft Office suite – i.e. Word, Excel or Outlook; Basic proficiency with software to process payments; Basic math and cash handling skills; Professional telephone and personal presence; Strong verbal and written communication skills; Detail-oriented with a strong work ethic and be willing to adapt to change; Ability to follow instructions and work well with internal customers at all levels of the company; Ability to work in a high volume call center and respond to a variety of calls; and Thorough understanding of the business. Completion of some college Previous experience managing contracts *Texas Disposal Systems is an Equal Employment Opportunity Employer. To apply, please visit: