Customer Service Call Center Positions - Evening Shift

Houston TX

Description

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. To be considered for this role please send your resume. </ Open possible customer service positions available: Sunday-Thursday: 7pm-4am or 8pm-5am Sunday-Thursday: 5pm-2am Tuesday-Saturday: 7pm-4am or 8pm-5am Tuesday-Saturday: 5pm-2am Friday-Monday (4-10’s): 12pm-11pm www.oncallstaffinginc.com 2989 Bingle Rd, Houston, TX, 77055 Call Center Agent Job Responsibilities: Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed. Call Center Agent Skills / Qualifications: Verbal communication Phone skills Listening Data entry skills People skills Informing Customer service Professionalism