Front Desk -Full time

Miami FL

Description

Full time Position,3-11pm and from 7am -3pm for Wednesday Monday The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES:  Demonstrates excellent customer service, communication and time management skills.  Monitors Emergency Response System.  Greets and directs Residents, guests and invitees.  Monitors and controls Electronic Security Control Systems.  Responds to emergency situations in a timely and efficient manner.  Monitors and controls access to the building.  Maintains daily log, records and forms.  Resolves and follows-up on all complaints/issues.  Maintains a safe and secure environment throughout the building/property(s).  May be assigned other duties by the on-site property manager.  Follows safety procedures and maintains a safe work environment.  Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.  Adheres to company policy in all assigned Properties  Needs to have reliable form of transportation and communication.  While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must be displayed at all times.  When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately.  Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.  Works according to given schedule with Front Desk Coordinator, with close supervision.  Responds to emergency situations in a timely and efficient manner within two hours of notification. Reports all complaints/issues to The Director of Operations/Front Desk Coordinator.  On call 24/7 for emergencies and call outs assigned by Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.  May be assigned other duties and responsibilities as required. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required.