Service Tech - HVAC

Gainesville FL

Description

The Service Technician is responsible for the service, repair and maintenance of HVAC equipment, training of Service Apprentices and efficiently utilizing resources. Initiative, tact and integrity are essential to achieving departmental and corporate goals. Essential Duties and Responsibilities: · Develop excellent oral and written communications skills, including the ability to work with all personnel levels, customers and suppliers, being proactive in building customer relations. · Perform in a team environment maintaining efficiency, promoting safety, maintaining company image and improving personal skills. · Greet customers courteously, thoroughly diagnose system preventing call backs, explain work performed to customer, explain billing charges, ensure invoice is correct with serial numbers and type of equipment, and collect payments from customers. Provide information about cost savings that a Preventative Maintenance plan can provide customers through decreased utility bills, discounted service, preferred service response time and optimal performance from their equipment. · Provide and maintain in good working condition all hand tools for the efficient diagnosis and service of any residential or light commercial a/c equipment or duct system. Take responsibility for the condition of the company’s tools including but not limited to; step ladders, extension ladders, electrically powered tools of any kind, etc. · Attend regularly scheduled meetings and training sessions as required to maintain up to date information. Adhere to company policy as specified in the employee handbook. · Communicate effectively with apprentices and the installation, sales and billing departments. Complete in a neat and orderly manner all required paperwork pertaining to each job. Turn in all required paper work timely and in a legible fashion. Inform dispatch when call is complete or is taking longer than scheduled time allotted. · Maintain and report parts inventory sheets. Maintain company vehicle in a clean, safe and proper running condition. Keep inventory properly stocked. Obey all safety and traffic rules. Report any traffic violations and accidents to the company immediately. · Support corporate goals, mission and vision.