Head of Customer Wow

529 West Front Street, Sumas WA

Description

At Italian Motors we take pride in the services and products we offer to our customers. We are North America’s largest karting facility and kart shop. Our team members are passionate about growth and innovation. We strive to exceed customer expectations by being creative, contemplative and always seeking ways to enhance customer experience. If you thrive under pressure, enjoy working in a fast past environment and have growth mindset, you could be a great fit for our team! Karting Parts Job • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Take charge Answer and direct phone calls • Respond promptly to customer inquiries. • Acknowledge and resolve customer complaints. • Communicate and coordinate with colleagues as necessary. • Greet and assist visitors in the show room. • Manage track memberships and storage units. • Fulfill administrative duties such as filing, typing, copying, scanning, etc. • Reply to emails, telephone calls, and face to face enquiries. • Resolve administrative problems. • Maintain showroom (wash floors, dump garbages, dust karts) • Assist in coordinating and running track events. • Write and distribute emails, memos, letters, and forms. • Update and maintain office policies and procedures. • Maintain filing system. • Assist with packing outgoing orders. • Set up orders for daily shipment, delivery or pick-up. • Keep front and back counter areas clean and uncluttered. • Maintains professional appearance. • Other tasks as assigned. Must possess: • Excellent interpersonal skills • Attention to detail and high level of accuracy • Very effective organizational and time management skills • Commitment to customer satisfaction. • Must have computer experience including Microsoft office, email and internet. • Must be able to read and write and have the mental capacity to complete required paperwork and record. • Strong interpersonal skills and communication skills. • Verbal and written communication is concise, thoughtful and effective. • Excellent organization and administrative skills. • Ability to face difficult tasks and conversations. • Exemplary customer care skills. • Good analytical and problem solving skills. • Detail-orientated and multitasking skills. Education and/or Experience • Prior experience or training is preferred. • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. • One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.