Mountain Bike Manager

4302 Bolton Valley Access Rd., Richmond VT

Description

Job Title: Mountain Bike Manager Department: Mountain Operations Reports To: Director of Mountain Ops. Position Status: Full Time Summer Date: March 2022 FLSA Status: Non-Exempt Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team. Job Summary: The Mountain Bike Manager oversees the mountain bike operations including trail development, building and trail maintenance. Responsible for checking trail conditions to assess for safety and or need of trail closures. Essential Functions: Performs all Essential Functions of a Mountain Bike Manager: 1. Hire, discipline and supervise trail crew. 2. Oversee all aspects of training of trail crew, including pre-season orientation, handbooks, on-the-job training and documentation of this training 3. Oversee all daily operations mountain biking department 4. Oversee payroll system, assist in resolving any payroll issues 5. Communicate any variations from normal operating schedule to Ski Patrol, Lift Operations, Guest Services and management team immediately 6. Lead a team in lift evacuation when needed 7. Print, file and ensure proper completion of daily operations logs 8. Handle and respond to customer complaints 9. Schedule staff to ensure sufficient staffing as well as management of wages within budget guidelines 10. Ensure that all morning pre-operational trail checks are completed properly 11. Transport and advise trail crew leaders of trail maintenance to be completed 12. Assist in the maintenance of lift load and unload ramps throughout the season as needed 13. Assist Lift Maintenance staff to ensure reliable operation of lifts 14. Ensure cleanliness and safety of trails and other work areas NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends. Customer Service Expectations: Mountain Bike Director has frequent customer contact while providing services to the customer and representing the resort in uniform. Must be helpful, friendly, courteous and professional in accordance with Bolton’s commitment to providing superior customer service. Qualifications: • High School degree, plus 1-3 years prior bike park experience Required Knowledge and Skills: • Valid drivers license and Training and/or experience in lift evacuation and UTV driving • Solid supervisory, training, and record keeping skills • Bike trail design and building experience Physical and Mental Demands: Position involves biking and hauling equipment such as hand tools and power tools on all terrain. Must be able to lift 50 lbs., bend and twist to load a truck or UTV. Able to stay professional and calm in all situations. Work Environment: This position involves working outside in all weather conditions, including extreme cold, heat, wind and rain, on varied terrain surfaces, and requires being on your feet for extended periods of time. Desk work is performed inside in a climate controlled environment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.