Inside Sales and Customer Service

6330 SE 101st Ave Portland, OR, Portland OR

Description

Get a Better Job at Industrial Source and Make Things Happen! Position Open: Inside Sales & Customer Service Representative, supporting Industrial Source customers. Hours of work: Monday-Friday, 8am-5pm. Location: Portland. What You’ll Do: • Build and successfully maintain customer relationships and provide customer support • Determine what customers want, help create solutions, and ensure a smooth sales process • Problem-solve and actively seek solutions with grace & integrity • Be the trusted primary point of contact for both our customers and account managers • Assist Account Managers in accurately onboarding new customers • Fully learn and understand our products, brand, and customers • Provide vending machine support: creating re-stock orders and inventory troubleshooting • Keep everyone in the loop with your professional verbal & electronic communication • Assist walk-in and phone customers with welding questions and products • Handle a variety of sales, customer service and store operational support tasks o Includes order entry, inventory receiving, and merchandising Who You Are: • Enthusiastic, customer-focused team player • Comfortable in a fast-paced, deadline-sensitive environment while working independently • Process improver who strives to deliver personalized service based on individual customer needs • Enjoy working on multiple projects at the same time while showing flexibility with priorities • Meticulous attention to detail and highly organized • Dependable: the ability to arrive at work on time each day, ready to work • Comfortable with technology, including mobile • Embrace differing perspectives to make better decisions • Highly curious • Eager to learn, improving skills every day and ready to do the best work of your career • Energized by the challenge to make a difference Why Us? Serving the Pacific Northwest since 1945, we are a 3rd generation family-owned, dynamic company and a recognized leader in the markets we serve: Industrial Source – welding & industrial supplies, LPM Systems – labeling and packaging solutions, National Extinguisher Service – fire protection equipment & services, National Fire Fighter Corp. – wildland firefighting gear & equipment. We take great pride in hiring the best people and focusing on our customers. We help people succeed by rolling up our sleeves and delivering the best service and expertise we can, and by being the trusted partner our customers and employees can count on. We’re also consistently rated as a great place to work. People here love what they do. What it’s Like to Work @ Our Company We’re committed generalists, eager learners, conscientious workers, and stewards of what’s essential. We believe by helping people succeed, we fuel prosperity for customers, families, and communities. Our inclusive workplace and benefits are designed to support a sustainable, healthy relationship with your work. Our Core Values speak to how we live: Integrity | Family | Fun | Sustainability | Independence | Community We are focused on providing a work environment conducive to the safety, health, and well-being of our people. We have great benefits, a fun environment, and above-market pay. If you’re looking for a career instead of a job, please email us your resume. AND we’d also like you to share with us a few sentences about why you’re interested in the job and how your skills could benefit our company while fulfilling your career goals. Take time to research our websites and social media and tell us what speaks to you. Remember that attention to detail? If you don’t tell us why you’re interested and how your skills could benefit our company, we’ll think you have trouble following directions and don’t care about the details like we do. We’re looking forward to hearing from you!