Customer Engagement: Powered by Dignity and Respect

100 LaVilla Center Drive,Jacksonville FL 32204

14 March, 2022

Description

Customer Engagement: Powered by Dignity and Respect considers the external customers and JTA’s internal colleagues as customers. This course will address the underlying issues of dignity and respect as an approach to customer service and employee relationships. The goal is to provide JTA professionals with tools that enable them to move past the symptoms of conflict and difficult interactions, and to consider the underlying role of dignity and respect in relating to colleagues and customers.