Manager, Food Warehouse Fulfillment Operations

100 Universal City Plaza, Los Angeles CA

Description

Manager responsible for the operations & distribution pertaining to the food warehouse order fulfillment functions (order picking, processing/palletizing & delivery). Serves as a leader and culture changer on the night shift by putting process & policy in place, while holding warehouse staff and direct reports accountable for meeting and exceeding job responsibilities. Leads warehouse team meetings and attends meetings on behalf of the warehouse senior manager at other departmental business meetings as necessary. Manages all aspects of warehouse fulfilment operations including operational metrics (delivery time accuracy, fulfillment metrics, order accuracy, etc.) quality assurance, Housekeeping/cleanliness, safety, team member satisfaction, inventory control, logistics, facility maintenance and supply chain requirements to effectively & efficiently supply the park & CW food units. Effectively handles & resolves customer service concerns & complaints (theme park & Citywalk food operating units) with verbal and/or written email follow up. Develop & administer new SOPs, policies & procedures to improve processes and spear heads all training of new team members in job duties. Holds team member accountable based on policies & procedures. Participates in and resolves team member HR & TSAT issues. Develops metrics and accountabilities for team reporting to Manager to constantly improve operations to meet departmental goals. Independently manages night & day shifts. Provides coverage for rest of management team when needed creating a one team culture. Responsibilities - Responsible for the efficient & accurate picking, palletizing, staging, delivery & stocking of food items into theme park & CW food venues. - Carries out managerial responsibilities working independently with HR partners in accordance with the organization’s policies and procedures to hold team members accountable. - Works independently with HR partners to resolve scheduling, payroll, and any employee related issues. - Partners with Warehouse Manager in regard to interviewing, hiring and training associates; planning, assigning and directing work; assisting with performance appraisals; recommending rewards, assisting in disciplinary action, addressing complaints and resolving problems when possible. - Confers with Assistant Manager(s) daily to ensure that operational procedures are followed for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current. - Manage warehouse labor budget to hit financial targets and participate in the development of annual operating budgets and latest estimates. - Participate in Labor Relation related union meetings. - Partners with Quality Assurance team to ensure that temp logs, QA procedures & policies are being upheld in the food warehouse. - Partner with Inventory Control Manager to ensure all inventory accuracy practices are followed by team members and collaborate on best practices to ensure the highest level of inventory accuracy - Interfaces and communicates daily with sourcing department and operations groups regarding service/delivery are efficient and product shortages are minimized. - Ensures safety procedures are followed and participates in planning personnel safety, training and plant protection activities working directly with EHS partners. - Partners with labor relations group to provide solutions in union related weekly meetings to address any concerns before they become issues. - Maintains facility in a clean and organized manner at all times and leads by conducting daily walk-thru/inspections. - Stores product according to established standards. - Maintains all Powered Industrial Equipment by submitting repair request; then proactively follows up on any equipment repairs, and ensures that vehicle inspections for all warehouse equipment are completed & filed daily. - Participates in the development of employee, training programs and the monitoring of results of training. - Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills. - Partners with Warehouse Manager in regard to employee schedules, working with workforce planning team, payroll and counseling with HR team - Acts as a safety role model for the team and develops & reinforces a safe working environment to reduce accidents & injuries in the FDC. - Is responsible for proper time keeping & scheduling of the team members. - Creates development & goal setting plans for assistant managers, supervisors, leads & clerical roles reporting to Manager with metrics, tools, resources, policies and trackable accountability. - Participates in FDC projects & departmental management meetings as needed. - Reports out on weekly basis financial & company metrics (labor, COGS, waste, I&I, etc.) to keep team on track for annual goals. - Provides effective “one team” positive partnership with peers in the park & CW food operations, culinary, sourcing & shared services. - Performs other duties as assigned. Qualifications/Requirements • 3-5 years experience in warehouse operations including; shipping, receiving & inventory control with 3-5 years of managerial experience required; or equivalent combination of education and experience. • Must be available to work on night /overnight shift (4pm-4am), weekends, and holidays as required. • Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day • Ability to independently create professional SOPs, job aides and create written policies & procedures. Desired Characteristics • Excellent written and verbal communication • A strong passion for delivering the highest quality of guest service • Ability to achieve results through the flawless execution of strategies and objectives • Strong organizational, planning, delegation, mentoring and coaching skills • Experience managing in a union environment • Ability to manage effectively under deadlines • Working Knowledge of Windows (Word, Excel, Powerpoint), POS and Inventory Control software (such as Eatec and Robocom) • Bachelor’s Degree preferred About Us Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact. Notices NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.