Customer Care Representative

Billings MT

18 December, 2020

10:04 AM

Description

Are you customer service oriented? Good at multitasking? If so we want you! Jefferson Lines is hiring for PT Customer Care. In this position you will. Apply at www.jeffersonlines.com/careers Assist in providing passengers with a quick resolution of travel issues or questions. Provide passengers with routing, pricing ,and customer service information via telephone and personal interaction. Assist customers with package express services and preparations for travel. Provide special assistance for passengers with disabilities (ADA). Assist drivers, management and other associates to provide on-time service and baggage transfer/handling. Support and participate in operating a clean, friendly and safe environment for employees, passengers, and visitors. Resolve escalated Customer Care issues or complaints in a timely and amicable way while supporting company policy. Support company needs during seasonal or unexpected impacts to travel such as, but not limited to, Level 3 Weather. Work on additional Customer Care initiatives as determined by the Customer Care Team Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb steps and crouch, balance, stoop, kneel and assist disabled passengers. Occasionally required to reach with hands or arms. May frequently lift or move up to 10 lbs. Education and/or experience: High school degree or equivalent with at least 1-2 years of customer service experienceExperience in transportation industry or call center is helpful but not required Jefferson Partners, LP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now www.jeffersonlines.com/careers