Engineer

New York City NY

Description

An Engineer at Soho Grand Hotel has an excellent communication and guest service skills, along with the ability to work alongside other talented Engineers and Hotel Team Members. The Engineer gains an understanding of all hotel workings and provides the support needed for Fire Brigade Members to operate the fire pump and perform other functions of the Fire Brigade Team. The Engineer takes care of the entire hotel and outlet spaces and performs effective repairs in all of the areas. The Engineer at Soho Grand is a team orientated member of the hotel engaging with fellow Team Members and assisting wherever possible. To be a successful Engineer at Soho Grand Hotel is guest focused in regards to anticipating the guests needs, practicing pro-active service. (i.e. “How is your stay going”), and reporting back challenges/fixes to guest services for proper profile updates and service recovery follow-up. ROLE RESPONSIBILITIES • Perform preventive maintenance/corrective maintenance in rooms and on equipment and furnishings • Reports daily to Engineering Manager concerning the building statuses and irregular conditions • Providing exemplary guest service, striving to solve guest concerns and ensuring that all guest rooms are in the best condition and that all guest room services leave the room immaculately • Report all guest concerns and unrepairable items to GSR for guest profile follow up • Offer service recovery to guests when appropriate • Work with all departments to complete tasks at hand, communicate when working in another department’s space • Actively inspects all public and guest spaces and the furnishings to report any irregular conditions that are not to look book standards • Follow look book and training SOP guidelines, ensure all craftsmanship is above standard. • Maintain a clean and organized work space • Safe and proper use of equipment • Reports low stock levels to the engineering manager • Repairs guest rooms and public spaces • Repairs systems that include electronic locking, safes, minibar refrigerators, television system, and telephone jacks/phones • Assist in ground keeping for seasonal maintenance • Possess a basic understanding of all building equipment • Able to self-direct and coordinate repair of equipment in a quick and cost effective manner • Able to work safely and respect all aspects of security and loss prevention • Wear safety gear as required by guidelines • Able to communicate well with team members and hotel guests QUALIFICATIONS o Required to have/obtain FDNY Fire Safety Director (F58 or F85) Certification o Refrigeration and sprinkler/standpipe licenses are a plus, EPA Universal Refrigerant handling preferred o Technical Schooling preferred or equivalent work experience o Familiar with HVAC systems and building operations ABILITY TO • Effectively communicate with team members across various departments and with hotel guests • Must be able to work on multiple projects and deadlines at the same time • Work well under pressure and within deadlines and budgets • Follow directions from written plans and allow for flexibility when there are changes in plans and/or direction • Must be able to safely recognize hazards when working with tools and address safety considerations REPORTS TO: Facility Manager Director of Engineering