Mike's Bikes is looking for Bike Techs

3215 porter drive, Palo Alto CA

Description

Or visit www.mikesbikes.com/careers Mike's Bikes was recently named a “Best Place to Work” by the NorthBay Business Journal and recognized as one of “America’s Best Bike Shops” by the National Bicycle Dealers Association. We push ourselves to be the best of the best and it starts with hiring the right people. Come and check out our award-winning company culture and core values. Mike's Bikes is a growing family of local bike shops operating throughout the San Francisco Bay Area and Sacramento Region, all with a singular purpose—to get more people on bikes. Our company culture is built around the bike—we're both consummate experts and enthusiastic evangelists, and we like to keep it all in perspective with a sense of humor too. Our environment is a place that values fresh ideas and creative thinking in addition to being fast-paced and demanding. Each of our fourteen stores dominates its local market and we're now the largest local bike shop in America. Our staff members will tell you that Mike’s Bikes is a great place to work. We offer one of the most competitive compensation packages in our industry. Pay is based on experience and talent. We offer medical and dental benefits to full-time employees as well as a 401K plan with company matching, and paid time off. Working for Mike’s Bikes isn’t just a job at a bike shop--it is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our brand headquarters. We're excited to announce we're opening a full-service bike repair shop inside the newly built Community Hub at the Stanford Research Park! The Hub is centrally located within the Research Park at 3215 Porter Drive. This shop will support the more than 1,000 individuals who combine fun, fitness, and sustainability as they bicycle to the Research Park each day. Successful candidates will have a winning combination of superior customer service skills and bicycle repair skills. You will need to project the self-confidence of an industry expert when discussing repairs and have a broad knowledge of our products so you can guide the customer in enhancing their experience by upgrading their ride. You are a Mike’s Bikes brand advocate and ambassador, the sole representative of our Core Values to that customer, for that interaction. You will need to come up with solutions on the fly and resolve issues before they become serious issues. Duties: • Execute successful repairs independently to the satisfaction of department standards. • Communicate with customers in person and via Ikeono regarding the status of their bicycle repair. • Complete daily tasks as assigned within prescribed timelines while communicating any exceptions to the General Manager. • Keep abreast of technical aspects of bicycle repair, and new products by completing assigned Myagi training modules by the deadlines. • Maintain tools and bench area on a daily basis according to department standards. • Become familiar with Mike's Bikes' safety program as it applies to your job. Wear safety equipment as required when using the grinder, heat gun, air compressor, drills, etc. • Learn and follow safety procedures when utilizing degreasers, lubricants and ArmaKleen Parts Cleaner. Requirements: • Good communication skills and independent problem solving skills. • Ability to lift 30 lbs overhead and 50 lbs to shoulder height. • Ability to stand at a bike repair stand for an entire 8-hour work shift. • Ability to use hand tools with repetitive motions, including twisting, pushing and pulling. • Ability to succeed in goal-oriented, disciplined environment.