Grounds and Maintenance at the Woodlands

Chattanooga TN

Description

Timberroot Rustic Retreats is a lodging management firm that provides brand and management services to rustic resorts in some of our nation’s most scenic destinations. Our company is tailored to specifically service vacation rental facilities that surround natural attractions like National Parks & National Forests. Timberroot grew out of the only rustic resort in the Chattanooga area called Wauhatchie Woodlands, which is made up of 27 (and counting) tiny log cabins within the high-reaching woods of Lookout Mountain. Wauhatchie Woodlands was built from the ground up with the sole purpose of providing its guests with unique getaways and outdoor immersive experiences. With occupancy rates averaging above 75% and ongoing expansion plans for 2022, we are looking for a trusted individual to join the family at Wauhatchie Woodlands and take part in the growth of our Grounds & Maintenance team. Immediate Responsibilities: As a Maintenance Technician for Wauhatchie Woodlands, you will fill a crucial role within our team by helping triage the daily needs of our collection of vacation rentals, which will require you to balance both routine and unscheduled tasks. Routine tasks will revolve around spa maintenance and groundskeeping and will include such things as draining hot tubs, spraying for pests, taking out trash, running errands, and emptying grills. Your regular responsibilities will of course change seasonally. Changing weather conditions will demand tasks such as more frequent pest sprays, roof and gutter cleanings, pressure washing, weatherization of structures, leaf blowing, debris removal, road safety, etc. Meanwhile, this role will require that you expect the unexpected. Because there are over 30 fully functional rentals on Wauhatchie Woodlands’ campus, a moment rarely passes where there is not a maintenance or repair issue that needs immediate attention. Your ability to efficiently troubleshoot a wide spectrum of electrical, plumbing, and carpentry issues is paramount. The issues that come up with a property with our density span the gamut from busted pipes and broken blinds to WiFi disconnection and power outages. Finally, the planned growth in our business will provide you with opportunity to assist us in development and construction. Our team of skilled maintenance technicians work together to build decks, manage & assist sub-contractors, landscape, finish interiors, etc. This hourly position will require you to work an average of 40 hours per week. You will be scheduled 9-5pm for Wednesday-Sunday for the first 3 months of employment (your training period). You will be required to work weekends since that is when we experience the highest volume of guests, though your schedule can be reevaluated 6 months into your employment. You will report directly to the Maintenance Manager of our Southeast Properties, Jacob Schiller. You will be introduced to all aspects of our operation during your training period by shadowing teammates on the Maintenance and Grounds team at Wauhatchie Woodlands. Your time will be spent getting familiar with your position’s specific responsibilities and expectations while showcasing your unique abilities, talents, and growth areas. Jacob and/or Tyler will work alongside you to demonstrate our team’s mentality at Wauhatchie Woodlands and equip you with what you need to be successful. The training period will vary based upon your experience and skill level. Therefore the tasks delegated to you at all stages of the process will be assigned based upon the knowledge and quality of work that you demonstrate overtime. The hope is that you will be able to independently navigate the complexities of our operation at 4 months and develop into a leadership position within 10-12 months of employment. Jacob and the rest of the team will work with you to identify and apply your areas of excellence, while also strengthening your limitations so that you can confidently take on a broader range of projects. Compensation & Benefits Package Employee Type: Full Time Hourly @ $15/hr (starting wage) The position of Maintenance Technician pays between $15 to $18 per hour. Trainees start off at $15 per hour and are given rate promotions based upon performance in relation to the key functions of the role described below. Advancement within Timberroot is largely self-guided so higher earnings can be achieved quickly if one demonstrates enough tenacity and a willingness to learn. • Bi-Annual Performance Reviews o You will meet with your supervisor(s) quarterly to review your achievements, evaluate quality of work and job knowledge, assess challenges and opportunities for growth, and set measurable goals. These meetings will contextualize your professional growth, earnings potential, and direction within the organization. • Key functions of this role: o Exhibit integrity, a dependably good attitude, and a strong mind o Commit to a high quality of work without complaint o Take pride in hard work and a job well done o Demonstrate excellent time management skills by prioritizing and streamlining routine, unscheduled, and seasonal maintenance tasks o Diffuse the values of this family business into correspondence with guests by portraying approachability, warmth, and empathy o Ability to independently manage tasks with assistance from a supervisor on an as-needed basis. o Value teamwork by contributing to the success of others and the success of our overall operation o Collaborate with fellow team members across departments, notably housekeeping and guest services, so that your interactions with customers ease concern and earn their good faith (as well as their 5 star review) o Utilize licensed technology to communicate clear and consistent information to housekeeping, guest services, and management • Eligibility factors for fast-track promotion in Maintenance o Expertly maneuver tricky situations on the front lines of our business o Consistently determine and implement solutions that meet the needs of our customers without sacrificing the best interests of the business o Contribute to the growth and improvement of our business by taking on additional responsibility o Demonstrate a high aptitude for tasks that require a higher level of technical proficiency and knowledge • Benefits o As a full time employee you will be eligible for enrollment in our insurance and benefit plans. An employment benefits guide will be provided to you if you advance as a candidate. The guide will include specifics regarding paid time off, holiday pay, elective insurance plans and providers.