Field Service Technician

North Highlands CA

Description

We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service and on-site fuel service maintenance that improves customer satisfaction. Responsibilities • Provide service and customer support during field visits • Tie workflow to schedule • Manage all onsite maintenance • Diagnose errors or technical problems and determine proper solutions • Produce timely and detailed service reports • Document processes • Operate vehicle in a safely manner and use field automation systems • Follow all company’s filed procedures and protocols • Comprehend customer requirements and make appropriate recommendations/briefings • Build positive relationships with customers Requirements • Proven field service experience • Dependable, punctual, quick learner • Ability to troubleshoot, repair and service technical equipment • Current driver’s license with clean driving record • English literacy • Ability to work flexible shifts and to adapt to changing work schedules – some travel and occasional overnights will be required • Familiarity with mobile tools and applications • Technical degree or certification