FT Service Team Leader

Billerica MA

Description

Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. Excellent Benefits Package Include: - Paid Vacation and Sick Time - Medical & Dental company paid plans - Long term disability & Life insurance company paid plans - Other voluntary insurance plans - 401K plan with 30% company match - 11 Paid Holidays Duties and Responsibilities: Under the supervision of the Service Manager, the duties and responsibilities of the Service Team Leader include, but are not limited to, the following: - Assist in training, coaching and development of 10+ Hygiene Technicians - Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent; - Provides support to Service Managers through inspections and audits of completed service sites - Provides in-field and office support to Service Managers for service call emergencies and missed service appointments - Conduct regular performance appraisals for respective Service department staff. - Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company; - Provides leadership, support and guidance for the Service Managers; - Attend additional training to acquire more knowledge of procedures and applications, and other job demands; - Responsible for recruitment, hiring, terminations and performance management. - Responsible for timesheets and payroll of respective team - Work independently and also assist other technicians while in the field; - Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints; - Observe and follow all company Health and Safety rules and policies; - Administrative duties as assigned; - Learn and understand new products and services; - Follow company guidelines and ensure effective use of Salesforce on mobile devices; - Other duties as assigned Minimum Requirements: - High School Diploma required; - Must have a valid driving license - Proven track record of organizational skills and attention to detail; - Able to collaborate and communicate with various departments; - Able to work in a team environment, self-starter; and - Able to work independently. Working Conditions: - Ability to lift up to twenty five (25) to thirty (30) lbs.; - Work normal business hours but may be required to do some work in the evenings or outside normal working hours; > COVID-19 vaccination required > For full job description, please visit www.citronhygiene.com/careers We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. The Above Statements are intended to describe the general nature and level of work being performed by the individuals assigned to this position. They are not intended to be an exhausted list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential of this position.