Retail Manager

Los Angeles CA

Description

JOB DESCRIPTION / SCOPE OF WORK Her Majesty, the Queen, requests your presence for the social event of the year. We’re staffing up for an immersive Bridgerton experience, where we transport guests to England's Regency-era London for a live concert by a string quartet playing Bridgerton's memorable soundtrack. Alongside the music, guests will partake in an evening of acrobatic performances, interactive experiences, a stunning dance show, delicious cocktails, and much more, all as they get acquainted with familiar characters to relive and participate in much-loved moments of the hit series. We’re looking for a team of individuals who are passionate, hardworking, creative, and energetic to become the guests main point of contact across multiple areas of the experience. RETAIL MANAGER Manage the overall organization, planning and operations of set-up and teardown sequences linked to the department Maintain & manage the on site equipment, displays and overall look of the boutiques In coordination with the Ops team, manage & set up the POS systems located at each point of sale Manage on site inventory of merchandise in coordination with the Food, Beverage & Retail Tour Operations Manager Responsible for the re-ordering merchandise coming from our warehouse in coordination with the Food, Beverage & Retail Tour Operations Manager Responsible for the receiving merchandise orders Manage daily sales reports of all points of sale, closing of POS's and any reporting for the finance team; Validate employee schedules and time sheets Resolve customer complaints, concerns & general needs Awareness of guest interaction, safety and overall guest experience Ability to stand for extended periods of time Ability to work nights, weekends, and holidays if needed Must have a positive, outgoing, energetic demeanor and able to maintain a good attitude Must be at least 18 years of age Must have a minimum of 3 years experience at the management or supervisory level in a retail environment or similar setting Must have at least 5 years of customer service experience Understands the necessity of keeping guests engaged in a fully immersive, in-world experience All other related tasks ================================================================================================== IMPORTANT DETAILS Location: Downtown Los Angeles - Millennium Biltmore Hotel Project Dates: Training/Rehearsals begins: March 9, 2022 Open to Public: Late March to Mid June Pay: $30/hour Part-Time and Full-Time positions available for the duration of the experience Must be available for multiple days of training ahead of the experience opening (included in dates above) TO APPLY Email us at: [email protected] Email Subject Line: Retail Manager Include: Resume In the body of the email, in lieu of a traditional cover letter, please include a response to the following: Tell us about any pertinent previous and/or current consumer facing immersive employment experiences, describe those experiences and tell us why you’re the perfect candidate to fill this position We look forward to hearing from you! The Thunder Child Team