RAM Helps Francesca’s Serve Winning Dishes at All Hours

Des Plaines IL

30 November, 2020

5:41 PM

Description

RAM Communications Upgrades & Consolidates Restaurant Groups Telecom Infrastructure DES PLAINES, Illinois (November 30, 2020) - Perhaps no industry has been hit harder by the coronavirus pandemic than restaurants and bars. With shutdowns and capacity limits eating into already-thin profit margins, every penny in savings matters. When Francesca’s Restaurant Group came to RAM Communications in 2014, the company was losing money on its telecommunications services; RAM was able to deliver a solution that saved Francesca’s thousands of dollars a month. Francesca’s Restaurant Group was facing three problems. First, there was an aging phone infrastructure that resulted in dropped calls and declining sound quality, which was ultimately frustrating to customers and staff. Second, the company needed help consolidating and managing various phone and internet service contracts. Finally, the overall voice and internet performance needed to be improved. RAM Communications overhauled the phone system with new technology that still retained traditional key system features (call transfer, hold, park, etc.). The new systems were now compatible with analog, digital, and VoIP connections. Store managers now enjoy clearer, more reliable calls on easy-to-use systems. The new system also saved Francesca’s Restaurant Group $2,500 per month in rental fees. Then RAM Communications cut through the labyrinth of service providers. After months of research, RAM helped Francesca’s Restaurant Group phase out dozens of separate accounts and replaced them with a single voice provider and a single internet provider. This consolidation not only made customer support and accounting easier, but Francesca’s was able to leverage its buying power to save 15% over its old service plans. Finally, RAM worked with its industry partners to deliver a system that would deliver better reliability and support during normal, late night, and weekend hours. The solution was a package that uses the voice and internet services as backups for each other, and a dedicated team handles all support issues. If one service is interrupted, the system redirects all voice and data traffic to the surviving service. The new system resulted in a 65% drop in repair calls and outages within a six-month period. Like many of RAM Communications clients, Francesca’s Restaurant Group had nothing but glowing reviews. “We are very pleased with our decision to work with RAM Communications on all of our telecom and carrier services,” said Francesca’s MIS director Jordan Jacobson. “They have exceeded our expectations as it relates to sales, service, and support and we appreciate RAM’s expertise in helping us manage telecom daily at all of our retail locations.” The trust built between RAM Communications and its clients is just one of the reasons why more than half of the company’s sales come from repeat business. About RAM Communications: RAM Communications is a nationwide telecom provider with 20 years’ experience and clients in over half the United States. It offers disaster recovery, voice services, WAN services, and cybersecurity. RAM Communications has deep ties to the Chicagoland community as a member of Government Management Information Sciences (GMIS) Illinois, Illinois Parks & Recreation Association (IPRA), and the Des Plaines Chamber of Commerce. For more information, visit www.ramcomminc.com.