Indoor Air Quality & Mold Sales/Technician

Pikesville MD

Description

Are you a self-starter who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable technician, you will also apply your knowledge of science, mathematics, and technology to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships. Sales Representative: Responsibilities --Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency. --Manage all testing, remediation and services to ensure proper processes. --Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers. --Collaborate with team and share information across the organization to build positive relationships with clients and coworkers. --Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols. --Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements. --Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems. Qualifications & Skills --Technical degree or certification, or willingness to become certified in GHS offered courses. --Awareness of health and safety issues. --Ability to adapt to work schedules and flexible shifts. --Excellent customer service, communication and self-management skills. Technician: Green Home Solutions is seeking someone who likes meeting new people, who has excellent communication skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in our environment. The ultimate candidate enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? If you have experience in sales, have a background in indoor air quality, or the restoration field, and enjoy coming up with solutions to help others, this position might be for you. Responsibilities: --Meet or exceed assigned sales quota by executing the sales cycle. --Engage with clients to understand needs. --Evaluate mold investigations and determine possible mold risks. --Create job quotes. --Complete mold remediation according to company protocol. --Leave jobsite with a clean, orderly appearance. --Provide excellent customer service and communicate effectively to achieve customer satisfaction. --Maintain appearance, and organization of trucks, warehouse, and equipment. --Effectively maintain POS/CRM system protocols. Qualifications & Skills: --Must have a professional appearance and positive attitude. --A valid driver license with a good driving record. --Ability to pass a criminal background check. --Must be able to lift a minimum of 50 pounds. --Customer Oriented - Ability to take care of the customers’ needs. --Problem Solving - Identify and resolve problems in a timely manner. Gather and analyze information skillfully. Work well in group problem solving situations. --Utilizes strong interpersonal skills to relate well to all people inside and outside the organization. Builds appropriate rapport with subordinates, peers, and clients. --Demonstrates persistence by rapid follow-up on commitments. Asks probing questions in order to fully understand customer needs. Overcomes objections and concerns in an appropriate manner. --Punctual, self-motivated and understands objectives and is proactive in their approach to achieve them. Looks for opportunities to improve upon those objectives. --Prioritizes effectively and is organized