CRM Coordinator at KSU

Kennesaw GA

28 February, 2022

10:53 AM

Description

Job Summary Responsible for supporting the Assistant Director of the Enterprise Wide CRM by assisting with CRM administration tasks, such as user management, ensuring data quality, creating/ maintaining campaigns, reports and dashboards in the Target X/ Salesforce CRM. Work with the Assistant Director to empower various channels with the necessary data to take action for improving the student experience. Identify and act on training needs, consulting with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leadership team. Responsibilities -Continuously improve upon the value derived from the CRM platform -Create dashboards that provide high utility in allocating resources (route planning, marketing automation, etc.) and assessing productivity (sales team ranking, yield, etc.) -Evaluate and recommend improvements to tools and processes -Handle all administrative functions including user account maintenance, recurring reports, and communication -Manage and coordinate with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure -Proficiently performs research into problems if the solution is not readily apparent -Create and manage communication campaigns in Salesforce CRM system -Serves as expert for all Salesforce training to empower all levels with functional knowledge of our CRM system   Required Qualifications Educational Requirements Bachelor's Degree from an accredited institution of higher education Required Experience Two (2) years of experience as CRM support and/or administrator Knowledge, Skills, & Abilities ABILITIES Able to be a go-to person for users Able to be an advocate for the CRM within the organization, help expand its use, takes dataquality seriously and takes initiative to maintain a clean and unfettered database Ability to manage time and workload with little oversight Ability to stay calm under pressure Ability to be flexible and adapt to the situation at hand Ability to assess the impact of new requirements on Salesforce.com and all upstream anddownstream applications, systems and processes Able to handle multiple tasks or projects at one-time meeting assigned deadlines KNOWLEDGE In-depth understanding not only of the CRM software, but also of communication, data,business processes, and how they relate to the CRM software Understanding of how a CRM should and can be utilized across the organization Some knowledge of Salesforce.com package development and deployment, and awillingness to expand that knowledge SKILLS Passion to identify and drive innovative technical solutions Organized self-starter Exceptional critical thinking skills and the ability to work through a problem in a logical fashion Excellent written and verbal communication skills Excellent interpersonal, initiative, teamwork, problem-solving, organization, communication(verbal and written), time management, project management, and presentation skills Proficient with computer applications and programs associated with the position (i.e. MicrosoftOffice suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette Positive can-do attitude Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007.  Participant ID: 61415 Background Check Position of Trust + Education Verification Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.  Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.  Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf Please apply online at:  https://careers.hprod.onehcm.usg.edu/psc/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=240111&PostingSeq=1