VALET SUPERVISOR

5444 Paseo Del Norte, Carlsbad CA

Description

VALET MANAGER/SUPERVISOR JOB DESCRIPTION: The auto dealership valet manager is responsible for the entire operation (greeters, valets, shop janitorial, car washers and sales lot attendants) of a specific account or location in accordance with company's policies and procedures. This fast-paced role requires the juggling of multiple duties including those related to operations, staffing, clients and customers. The manager ensures that all account criteria and expectations are consistently met or exceeded. Staff management and development are a crucial aspect to this position. Managers are responsible for recruiting, hiring, training, scheduling, frequent meetings with staff, motivating and evaluating their teams. The manager leads by example and does whatever it takes to ensure that customers have an exceptional customer service experience. In this high-profile role, it is important that the manager maintains a positive attitude and professional appearance at all times. DUTIES: -Applies positive communication, interpersonal and leadership skills with guests (internal and external) at all times. - Excellent customer service skills and the ability to use good judgment when dealing with difficult situations. -Responsible for direct supervision of valet staff. -Responsible for maintaining excellent customer service levels at all times by ensuring all valet personnel is successfully performing their job duties in their assigned areas. -Assists in completing performance evaluations for valet personnel. -Recommends and administers disciplinary action as necessary. -Is proficient in scheduling of personnel for assigned shifts, and calling in additional staff should the need arise. -Reports any accidents/injuries to the Area Manager, and office, immediately. -Report all situations that require attention to the management team. -Displays good decision making abilities, and demonstrates effective supervisory skills. -Ensures excellent guest relations are maintained. -Maintains excellent grooming and personal conduct according to company standards. SUPERVISORY RESPONSIBILITIES: -Directly supervises all valet employees. -Carries out supervisory responsibilities in accordance with the company's policies and procedures. -Responsibilities include interviewing, hiring, and training Valet Attendants and other departments as needed. -Ensure that employees are abiding by all company policies and procedures at all times. -Address employee complaints and resolve problems in a professional and timely manner, utilizing HR and senior management as appropriate. -Respond to Guest complaints by addressing issues without compromising policies and procedures. PERFORMANCE STANDARDS: -Maintain a high level of organization, including maintaining an orderly and neat work area and worksite, as well as organized work activities, with the highest levels of productivity in performing daily job tasks within the scheduled workday. -Maintain a high degree of professionalism in the workplace, including standards for appropriate dress and appearance, respect for each team member, satisfactory attendance, open communication, job knowledge, a desire to succeed, while maintaining the highest levels of customer service at all times. -Be responsive, accountable and provide feedback to management inquires for information, clarification, suggestions or observations regarding operational, staffing, mentoring, customer service, personal development and productivity. QUALIFICATIONS: All Valet Lead/Assistants are required to: -Be able to drive a standard transmission vehicle to the satisfaction of management -Have your own transportation (driving experience) -Have experience working in customer service -Be over the age of 21 (insurances purposes) LICENSE(S) REQUIRED: -The Valet lead/assistant position requires a valid CA Class C license to operate a motor vehicle. This license must have been held for at least one year prior to applying. -High School Diploma or GED required. PHYSICAL DEMANDS: -Standing at least 8 hours a day -Ability to interact effectively with all staff members and guests exercising tact, diplomacy and patience at all times. -Ability to maintain positive interaction with guests and co-workers on a constant basis. -Must possess excellent verbal and written communication skills in order to promote positive and professional image. - Prior supervisory experience (highly desired). WORK ENVIRONMENT: -While performing the job duties you are exposed outside weather conditions. -Must be able to lift, push, and pull up to 50 lbs.