Now Hiring Tram Attendants

490 South Franklin Street, Juneau AK

Description

We are accepting applications for the 2022 Season. Apply today at www.goldbelt.com/careers. We are hiring for an AM and PM shift for this position. This position pays $13.00-$19.00 hourly. SUMMARY Under the direction of the Tram Operations Supervisor and/or Tram Operator, attendant is responsible for loading/unloading passengers on/off an aerial tramway cabin. Attendants also perform cabin attendant duties inside the cabin during passenger transport. JOB DUTIES On a daily or shift basis, and in accordance with GATI’s policies & procedures and in accordance with all ANSI B-77 guidelines, incumbent is the sole cabin attendant and/or platform or station attendant who is responsible for the safe and orderly traffic of passengers on/off an aerial tramway cabin. Advises and assists passengers. Maintains surveillance of his/her jurisdiction; has authority to slow or stop the movement of the cabin when entering the loading dock, whenever wind conditions or another condition/situation might cause damage to the cabin or danger to the passengers. Advises the Tram Operator in charge of the control room of any abnormal or unusual occurrences, conditions or adverse weather conditions; if an abnormal or unusual condition develops in which continued operation may endanger passenger safety or adversely affect the safety of the operation, the Tram Attendant should respond by choosing an appropriate action, which may include any of the following: Assisting the passenger. Slowing the aerial tram. Immediately stopping the aerial tram and advise the Tram Operator. Deny access to the aerial tramway to any person; using procedures and criteria provided. Keeps current on training received on operating procedures related to enclosed cabins, loading/unloading, control center communications and customer service interaction. Knowledge or willingness to learn on proper use of manual switches under his/her control; load limits; passenger capacity; emergency evacuation equipment and procedures, and applicable safety procedures. Coordinate with the janitorial staff, shall practice good housekeeping, with particular emphasis on preventing the development of any condition contributing to personal injury; tasks might include cabin cleaning, window cleaning and/or loading area vacuuming/sweeping/mopping. Might receive daily guidance, training or work assignments from the shift Tram Operator in the absence of the Tram Operations Supervisor. Recognize and communicate, immediately, problems that would interfere with the safe operation of the tram. Knowledge or willingness to learn how to follow emergency evacuation procedures, handle emergency or stressful situations in a calm manner, and assist with evacuating the cabin. Ability to work as team member. Performs other incidental and related duties as required and assigned. NECESSARY SKILLS AND KNOWLEDGE Ability to meet time and attendance requirements. Ability to work all different shifts including days, evenings, holidays and weekends Ability to handle stress under pressure. Ability to provide quality customer service. Ability to physically climb out of the tramway cabin during Rescue Car Evacuation under the direction of the Director of Maintenance and Operations and/or the Tram Maintenance Supervisor. Ability to physically rope evacuates passengers and self from cabin. Excellent communication and superior customer service skills. Ability to learn, understand and follow verbal and written instructions/directions. Skill in establishing and maintaining cooperative working relationships with other employees. Ability to work directly with the public, providing prompt and courteous information and assistance on a daily basis. Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. Ability to stay calm, cool and collected in the event of a tram operation stoppage of any kind, guests riding with you will be looking to you for guidance and/or direction. MINIMUM QUALIFICATIONS (education, experience, skills) High school diploma or General Equivalency Diploma (GED); AND Ability to successfully pass a background check. PREFERRED QUALIFICATIONS (education, experience, skills) Prior Tram Operations experience. Current CPR and first aid certificates. Drug testing may be required. WORKING CONDITIONS Constant movement in/out of an aerial tramway cabin up/down a 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow); constant public interaction and communication; constant exposure to extreme heights; possible exposure to dangerous situations during emergency evacuations. The Tram is a non-smoking facility with designated outside-smoking areas. Apply today at www.goldbelt.com/careers