Service Technician

Crestview FL

Description

Job Description RESPONSIBILITIES: • Install, maintain and provide technical support and service of wireless communications equipment. • Provide hands-on and oversight of communications equipment and hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment. • Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment. • Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner. • Service accounts by analyzing work orders; planning daily travel schedules; troubleshooting, investigating complaints; conducting tests; resolving problems. • Document service and installation actions by completing work tickets, reports, and logs. • Maintain customer confidence by keeping service information confidential. Always maintain a professional rapport with customers by keeping them informed. • Participate in the after-hours, on-call service schedule. For an in house application, please call 850-500-5627