Philadelphia 911 Dispatchers' Union Warning Callers Not To Hang Up Despite Slow Response Time

Philadelphia PA

15 February, 2022

11:25 AM

Description

By Ross DiMattei, CBS Philadelphia February 15, 2022 Some Philadelphia residents complain that when they call 911, no one answers or the response is slower than it should be. When you're experiencing an emergency, every second counts and the response time could be the difference between life and death. So when Eyewitness News heard the city was slow to respond to 911 calls, we wanted to find out why. "If you dial that number and nobody answers, what are you supposed to do?," Fairmount resident Melissa Brannon said. Last week we heard from residents in Philadelphia's Fairmount neighborhood, who say their 911 calls are often going unanswered or are met with a slow response time. CBS3 took those concerns to the union representing the city's dispatchers. CBS Local Digital Media personalizes the global reach of CBS-owned and operated television and radio stations with a local perspective.